Capsule.com is a New York-based pharmacy that takes pride in delivering prescriptions directly to its customer’s doorstep. In a collaborative effort with competent doctors and friendly pharmacists, it boasts an effective, safe, quick, and free prescription delivery to customers, with a same-day delivery option available.
This Capsule pharmacy review guide aims to shed light on the inner workings of the pharmacy and help you determine if you can bank on it for high-quality medications. Let’s dive in.
Pharmacy That Allows You to Get Medicines with One Touch of Phone
Technology has basically taken over everything we do in the world, and this pharmacy made sure to use it to work well to its advantage. On days when you don’t feel like going out or would rather avoid the hustle and bustle of your local pharmacy while maintaining considerable social distance, Capsule.com provides an easy and more reliable way of delivering prescriptions — taking them right to your doorstep!
It is an online pharmacy that offers you the privilege of managing and ordering your prescriptions from the comfort of your home. Founded in 2015, the company has since satisfied countless customers and clinched $300 million in capital funding, which raised its valuation to $1 billion.
Building its foundation around caring and proficient medical professionals, the pharmacy bridges the distance between convenient prescription delivery and patients. The Pharmacy that comes to you (as it calls itself) is bent on demonstrating its willingness to go the extra mile to satisfy its customers.
Having run pharmaceutical operations for up to 7 years catering to the prescription needs of patients, it is safe to say that Capsule.com is trustworthy at the very least. But what about its delivery services? How good is it? Well, the pharmacy offers a wide range of quality digital services that many of its customers appear to live. They include:
- Multiple payment methods: It accepts a variety of payment methods, including most medical insurance plans. Its platform is secure, so the personal information of its customers is kept safe;
- Free delivery: Delivery is free in cities where it is fully operational. Its hand-delivery approach is cost-effective and hassle-free, and prescriptions can be delivered on the same day they are ordered;
- Capsule App: The Capsule App is a mobile application the pharmacy developed to help customer place orders easily and enjoy a wonderful experience. However, the app is currently only available for use on Apple devices.
Capsule.com really offers the above services as it claims to. But is it legit? Can you trust it to deliver high-quality meds to you? We talk about this in the following section.
Is It Legit?
Yes. Capsule.com is legit, and here are a few reasons why.
First off, its test for legitimacy has been proved by its years of existence. It is rare to see a fraudulent organization run for more than 2 years without being called out, and Capsule.com has stood the test of time, providing services for over 20 years with no complaints from customers. With the pharmacy’s domain name registered as far back as 1999 and some provisional information about the owner of the domain name as well, it suggests that it is more likely to be legit than not.
Another reason that backs up the legitimacy of this organization is its unique business profile. Its stated operational records check out with the info on its domain records. It was founded by Eric Kinariwala, who owns the company and currently sits as the CEO. The transparency of its founder is also a blue tick in the box. This is not to mention the fact that the corporation has several physical dispensing locations in New York, Chicago, Boston, Los Angeles, and Austin.
Despite not explicitly providing its regulatory affiliations and with an absence on NABP’s database, the pharmacy, however, is HIPAA-compliant and has a detailed policy outlined on its website. Also, it has certification from LegitScript — a third-party regulatory body that deals in the conduction and analysis of websites to ascertain their legitimacy. A certification from LegitScript is a good sign of high standards, transparency, safety, and legitimacy.
Moreover, the pharmacy has a trust score of 100% on Scamadviser. This suggests that it is absent of security threats that are typically associated with rogue online pharmacies. In addition to this, the address given on the website is legit, and it is confirmed to have an office/store located there. The contact details and social media pages of the pharmacy are active too, and customer service support staff typically respond promptly when contacted.
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Do You Need a Prescription to Buy Pills Online?
Yes, you need a prescription to buy pills from Capsule.com, and the prescription can be gotten in two ways.
The first option requires you to request for your doctor to send the prescription to Capsule.com. Your doctor can either call the pharmacy by phone or e-prescribe. Once this is done, the pharmacy will then send a text with directives on how to set up the payment method and schedule delivery. Alternatively, you may share information directly with the pharmacy, and they will contact your old pharmacy, get the necessary information, and prepare to deliver your drugs. This approach mostly applies when you intend to transfer your refills from your previous pharmacy.
The second option involves getting a new prescription from one of its internal doctors, and this can easily be achieved by scheduling an appointment via live chat or phone call.
Quality Meds to Improve Sexual Life
Capsule pharmacy deals in a wide array of high-quality drugs that improve erectile dysfunction, premature ejaculation, and varying aspects of overall sexual health. It offers both brand-name and generic drugs that are approved for use by the Food and Drug Administration (FDA). However, it does not have them listed on its website. Thus, people who intend to buy any medication will have to place a call or write to the customer care agents to determine if it is available.
On a general note, the brand-name versions of the drugs in stock are always more expensive than their generic counterparts.
Other Categories of Drugs at Capsule Pharmacy
Capsule pharmacy also offers a variety of other drugs used to treat a wide range of illnesses, and they can be administered based on the condition of the patients. However, just like we stated earlier, they are also not listed on its website; intending buyers will need to call in. It is worth noting that the pharmacy likely has whatever drugs a buyer can request for. This is because it tries to locate it if it is unavailable. The pharmacy can even make drugs such as Oxycontin (used for chronic pain), Adderall (for attention deficit hyperactivity disorder), and Paxlovid (for COVID-19 treatment) available to its customers.
However, before Paxlovid can be prescribed, a suitable COVID test must be performed by the doctor, and if need be, a COVID vaccine can also be administered if required.
Profitable Discount Coupons
No matter how much you earn, saving a couple of bucks on purchases is always fun. Unfortunately, at the time of writing this article, Capsule pharmacy doesn’t have an active discount coupon or offer any active referral chain structure to its customers. It also doesn’t have a page dedicated to information about discounts or price slashes (whether there’ll be one in the future) on its website. However, while it doesn’t offer direct discounts, it sells its drugs at pocket-friendly prices, with room for better deals than local pharmacies offer.
Payment Options Offered
Ease of payment is a super-important feature that attracts and retains customers when it comes to getting meds online. Capsule pharmacy goes the extra mile to ensure that its customers enjoy a secure and seamless transaction. It accepts all the major credit cards, including MasterCard, AMEX, and Visa, among others, for Copay. What’s more, it accepts major health insurance plans as payment options for convenience and works directly with the insurance companies, so its customers don’t have to worry about it.
The pharmacy provides adequate security so that the personal information of its customers stays secure and confidential. Consequently, you can link your credit cards to its website without losing sensitive details.
Order Delivery Policy
Capsule pharmacy provides door-delivery of prescriptions across several cities within the United States. By providing your Zip Code on its website, it is easy to find out whether they deliver to a specific address or not. What’s more, its delivery service includes parcel tracking for the express mail order option. Consequently, customers can track their parcel every step of the way during delivery until it gets to their doorstep.
At the time of delivery, there needs to be someone present at the location to receive the mail order; otherwise, it will be returned. In the case of delivery of a controlled substance, the customer’s identification will need to be verified. Capsule.com only ships to some states within the US; it does not ship to other parts of the world.
Reshipment and Refunds
Based on our research, there is no current information stated about refunds or reshipment of drugs. To be on the safe side, it is advisable to be available or have a family member or friend available to receive your parcel so it doesn’t get returned. Just friendly advice at your fingertips!
What Are the Other Features of Pharmacy?
Some other interesting features offered by the pharmacy include the fact that it has an easy-to-read website that is easy to navigate. It also has a FAQ page (written as “Questions” on the website home page) that provides resourceful information to help new users find answers fast, without having to go through the stress of contacting customer care. You will find tips on sending a new prescription, getting a refill, getting help from a doctor or pharmacist, and much more.
The blog section is yet another interesting feature of the pharmacy. It contains a collection of articles written by its in-house doctors. The articles include interviews and talks with doctors under a cleverly picked title, Dear Doctor. Going through the blog is a great way to familiarize yourself with its professionals, as well as learn about the perfect doctor to consult for your condition or prescription.
The website features a link that redirects to a page where the pharmacy’s mobile app can be downloaded with ease. You will also find links to other resourceful pages, such as the Career page and Press release page, among others. The pharmacy’s social media handles are also available on the site; they are a great channel to contact the pharmacy with ease.
Capsule.com Address and Contact Info
Capsule Pharmacy has its main office/store address at 255 Greenwich Street, 4th Floor 10007, New York City, United States of America. It can be contacted via:
- Phone number: +1-888-910-1808 (calls or text)
- Email address: firstname.lastname@example.org
Its website URL is https://www.capsule.com. It also has a presence on Facebook, Instagram, and Twitter and can be reached via any of the channels at Capsulecares.
Capsule.com is a very innovative pharmacy that provides effective delivery of prescriptions. It has been in operation for up to 7 years, providing its customers with unparalleled service. Although the pharmacy is legit and has positive feedback and comments from past customers, it is not without downsides.
For starters, it has a limited range of coverage. Its services are restricted to only a handful of cities in the United States that are close enough to its stores. Another major downside is that it does not provide information about the drugs it has available; thus, customers may need to reach out to customer care agents to make inquiries before proceeding to make arrangements for prescription transfers or refills.
Capsule.com has several hundred customer feedback on Facebook, Reddit, and other platforms; the reviews are quite mixed. However, many people seem to be dissatisfied with the quality of service it renders. A majority of customers laid complaints about the pharmacy’s lack of time consciousness, even in emergency situations.
We can confirm that Capsule.com is legit. However, we strongly advise against ordering a drug you need urgently from it because of its history of delayed deliveries. After analyzing the pharmacy and weighing its overall performance, we give it a rating of 3.5 out of 5 stars.